Member Survey 2023

News, Friday 17th November, by HSSCU

HSSCU Member Survey

We want to hear from you. As members, you are owners of the credit union and listening to what you have to say is a great way to help improve our services. Complete the short 5-10 minute survey on the link below. Members who complete the survey can enter into a draw with 10 chances to win €25.


To complete the survey please click the following link: HSSCU Member Survey


Listening to and learning from you, our members, is the focus of the Feedback Survey. To help us better meet your financial needs, we want to hear what you have to say. By listening, it will help us improve the products and services we offer members.


How will we do this?

Through a feedback survey. HSSCU have asked iReach Insights, an independent Irish research agency to collect your feedback on our behalf. These members’ surveys are collected through a survey portal managed by iReach Insights.


We take the management of your information seriously and will always treat it in a responsible and secure manner to ensure your rights are protected. You will never be asked to share any identifiable financial or sensitive information within the survey itself. Please click on the following link to learn more about how we manage data: Privacy Statements


Through a Focus Group

As part of the process to learn from our members, we will hold an Online Focus Group nationally. Participation is completely voluntary. In order to ensure a representative sample of our membership, not everyone who expresses an interest can be invited to attend our Online Focus Group. However, any contributions received directly will be noted. We really value your feedback and will use it to influence changes that matter most to you, our members.


How to indicate your willingness to participate in an Online Focus Group will be provided at the end of the Feedback Survey.


Find Out More

If you have any questions, queries, concerns, or you would just like to find out more about this survey, please contact the HSSCU Members Service Team at 0818 677864 or email


You can view the member survey draw terms and conditions here: HSSCU Member Survey Draw Terms & Conditions


Security – Protecting you and your account from fraud:

Anyone can be a target of financial fraud, at any time and through any channel. So please remember we will never ask you for your PIN, Password or One Time Passcode. We will never ask you to give us your debit card details through email or links in an email.

If you ever get an unsolicited phone call, email, text message, or pop-up asking for any of these please contact us on 01 677 8648 or 0818 677864.

Where this relates to your current account, please contact Credit Union Services on 01 693 3333, which is available 24/7.
Through any channel: in person, email, online, or by phone.

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