Privacy Policy

Personal Data Collection


We don’t, as a general rule, collect personal information (such as name, address, contact details) about you when you visit our site. Subject to your device settings and consent, certain information in relation to web usage is revealed via our internet service provider who records some of the following data such as popular sections of the website.  The information we receive depends upon what you do when visiting our site.

For certain section of the site, where you require further information, personal information is collected to reply to specific queries you make. This information will only be used to reply to your comment or query and will not be used for any other purpose without your prior consent. We will not share your personal details with any third parties, except where we may appoint external third parties to undertake operational functions on our behalf. We will ensure that any information passed to third parties conducting operational functions on our behalf will be done with respect for the security of your data and will be protected in line with data protection law.


Web Browser Cookies


Our website may use “cookies” to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent.


You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.


You can find more information about cookies at: and Along with the options provided above, you can also look to opt out of ad targeting through the use of sites such as the following:

On our Cookie Declaration page, we have listed out the cookies used on our website, provided information about them by category and individually. You have the option to accept all or make a selection. (Only strictly necessary cookies are set to default.) You can change your selection at any time.


We use marketing and analytical cookies to help us to optimize the promotion and delivery of our services to you, which includes optimizing the design and usage of our website. We use the following third-party providers to aid us:


Google Analytics


Google Analytics is a web analytics tool provided by Google, Inc. The information generated by the cookie about your use of our website (including your IP address) is transmitted and used by Google for the purpose of evaluating use of our website. It helps us understand how our visitors engage with our site e.g. what are our most popular pages.


For further information about Google Analytics, please see Safeguarding your data To opt out of being tracked by Google Analytics across all websites, information on this is provided at the following link:  Google Analytics Opt Out Browser.


Further information about Google’s privacy policy may be obtained from


Google Remarketing uses remarketing to target ads more specifically to your needs. For example, if you visit our personal loans page you may see ads for this loan product throughout Google’s ad network. This means:


  • Third party vendors, including Google, show you ads on sites on the internet.
  • Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. You can opt out of seeing these ads at Google advertising opt-out page


Hotjar Analytics


We use Hotjar to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.


By visiting Hotjar’s Do Not Track page and following one of the options provided, you can prevent Hotjar from collecting your data across all website. To learn more about data processing by Hotjar, please refer to


Facebook Conversion Tracking Pixel


We utilize the Conversion Tracking Pixel service of Facebook, which enables us to track users so we can target these users with relevant Facebook ads in the future. It also allows us to follow actions of users after they have been redirected to our website by clicking on a Facebook advert.


This enables us to measure and record the efficacy of Facebook advertising for statistical and market research purposes, so we can better understand and deliver services relevant to our users. The collected data remains anonymous to us and we cannot see the personal data of any individual user.


However, the collected data is saved and processed by Facebook. Facebook may be able to connect the data with your Facebook account and use the data for their own advertising purposes (in accordance with Facebook’s Data Privacy Policy).


In compliance with data protection law, Facebook amended its terms of use for its Business tools to include a joint controller arrangement within the meaning of the Article 26 GDPR, setting out our respective rights and obligations. You can find further information on the terms of use as follows:


The joint controller addendum can be found here  Facebook takes primary responsibility under the GDPR for processing of the data and is responsible for fulfilling obligations relating to the rights of data subjects.


Facebook has ultimate control of the information and so you can (separate to any choices regarding cookies on our website) opt out of Facebook’s use of cookies and trackers through settings on your Facebook Account.


Google reCaptcha


Based on our legitimate interest in the prevention of spam and abuse, we also use the reCAPTCHA feature of Google. This function is primarily used to distinguish whether an input is made by a human or by automated software, the latter which is likely to be malicious. To determine this, reCAPTCHA analyses the behaviour of website visitors using variety of data such as your IP address and how many mouse clicks you have made on the screen. The data tracked during such analysis is forwarded to Google.  If you would like further information on how Google manages data, please click on the links provided for Google’s Privacy Policy under the section ‘Google Analytics’.


Newsletter Subscription


With our newsletter, we inform subscribers about our services and other areas of our business we think will be of interest.

When you sign up for our newsletter by completing the registration form, we collect your name and email address to add to our newsletter mailing list.


We use web beacons in the marketing emails we send, which track certain behaviour such as to whether the email sent was delivered, opened and whether links within the newsletter were clicked. We use this information to measure the performance of our email campaigns, to provide analytical information and to enable us to improve our content. 


Each newsletter contains an unsubscribe link at the footer of the email and you can opt out of receiving these newsletters at any time, by clicking the link. You may also request to opt of marketing emails by contacting us through one of the methods specified in Contact Us and sharing the email address at which you are receiving marketing emails.


Online Banking


We provide online banking services, which can be accessed through our website or mobile app.  To provide our online banking services, we need to process personal data to set-up and manage your online banking account. These include details such as your name, date of birth, mobile number, email address, username and password (hashed). We will also process data about your use of the service such as the date and time of login and financial data such as transactions conducted. The lawful basis for such processing is to fulfil our contractual obligations, which includes safeguarding our members’ funds and to protect against fraud or other financial crime.


As part of the provision of these services, our online banking system uses strictly necessary cookies to ensure it functions properly.


Further Information:


If you want to see the other ways in which Health Services Staff Credit Union processes personal data, please have a look at our Data Protection Notice. If you have any queries, you can email us at or contact us by post or telephone.