Q :
The balance in my Credit Union account is different to the balance on my payslip?
The balance on your payslip is the amount of money which has been deducted during that pay year by your salaries department. It does not take into account any activity on your credit union account.
Q :
I got paid today, why is the money not in my account?
When money is deducted from your payroll department, it can often take a couple of days for them to remit payment and the listing of deductions to us. This, often times, means that there is a delay in the payment of funds into your account.
Q :
E-zine sign up
Keep up-to-date with everything that is happening in your credit union with our e-zine. Click here to sign up.
Q :
How do I register for a CUonline account?
To register for a CU Online Account, please click here. You may be asked to provide identification details.
Q :
How to lodge money to my account?
You can lodge money by payroll deduction (where available), direct debit, over the phone and through your online account using a debit card and in person in our office.
Q :
How easy is it to access my savings?
Once your savings are not securing a loan, you can access your savings at any time.
* cover is subject to certain terms
* cover is subject to certain terms
Q :
Can I transfer from one credit union to another?
Yes, you can. It’s easy to do & your savings and credit history transfers with you. However, there is no need to transfer from your community credit union to ours. You can keep both accounts open should you so wish.
Q :
What is the minimum savings requirement?
There is no legal requirement but members are encouraged to establish a savings habit. It is recommended that you save what you can afford.
Q :
Should I close my HSSCU account when I retire from my job in the health services?
No. There is no requirement for you to close your account. You can continue to pay into your HSSCU account regularly from your pension or through your bank (direct debit).