Frequently Asked Questions

These transactions are processed through Mastercard and will show up on your online account in your 'pending transactions' until they post to your account. The date you see on your statement is the date the funds are posted. However, your available balance is reduced to reflect the withdrawal as it occurs.

If you suspect fraud on your account, please contact us immediately. For lost/stolen or damaged card, please call Credit Union Card Services on +3531 69 33 333, which is available 24/7. Calls are charged at your standard network rate. Calls from mobiles may be higher.

Alternatively, if you have an online account, you can simply log in and freeze your own Debit Card if you are suspicious of transactions relating to your Debit Card Activity. When you log in, you will see the following box in the Current Account area.



 

 

 

 

 

 

Click on Manage Debit Card and then you will be given the option to temporarily Freeze your debit card. To unfreeze the card, follow the same process.

Yes, you can use your card anywhere globally. Your HSSCU debit card is accepted anywhere the Visa® acceptance mark is displayed. Please note, foreign exchange fees and charges are applied should the transaction take place outside of the Eurozone.

For any queries about your debit card authorisations, please call Credit Union Card Services on +3531 69 33 333. The Customer Services line is open 24 hours a day, 7 days a week.  Calls are charged at your standard network rate.  Calls from mobiles may be higher.

If you forgot the PIN for your HSSCU debit card, please call Credit Union Card Services +3531 69 33 333. The Customer Services line is open 24 hours a day, 7 days a week.  Calls are charged at your standard network rate.  Calls from mobiles may be higher.

Yes! You can change your HSSCU debit card PIN at most ATM machines.  All you need is to have your card available and to enter your existing PIN. Then follow the instructions to change to something more memorable to you.

 

If you have forgotten your PIN, call Credit Union Card Services on +3531 69 33 333.

To report a lost/stolen or damaged debit card, please call Credit Union Card Services on +3531 69 33 333. The Customer Services line is open 24 hours a day, 7 days a week.  Calls are charged at your standard network rate.  Calls from mobiles may be higher.

 

• Please note:
  
  
  
  • Should your card be lost or stolen, it will be cancelled immediately. A new card and PIN will then be issued at your request.
  
  
  • Should your card be damaged, it will be cancelled. A new card will be issued to you within 7-10 working days.
  
  
  
  

Yes. You can shop at participating websites using your debit card. When shopping online using your Visa® Debit card, you may be asked to enter a password you created along with a one time passcode sent to your phone. This helps us to ensure you’re you and better protects you from fraud. You will receive details on how to set up your online shopping password with your Visa Debit card.

Your HSSCU debit card withdraws from your HSSCU current account balance only.

• No. There are separate IBANs for general HSSCU (loan and shares) and your HSSCU Current Account.


• Your Current Account IBAN is on your current cccount welcome letter, which is sent when your current account is setup. This IBAN is also available online.

Yes, you can! In order to do so:

 

• You can keep (or set up) your regular payments as payroll deduction (loan repayments, savings/shares, etc.)


• You can separately have the rest your salary paid into your current account for your normal account usage