Q :
How Do I Take Advantage of Discounts Available with My Debit Card?
*Correct at time of publication (03/03/2020)
- As a Mastercard® card holder, you can register your card on www.priceless.com to avail of discounts such as 10% off at Kildare Village*.
- Mastercard also run credit union specific competitions from time to time with prizes such as trips to New York, luxury stays in Ireland and more.
*Correct at time of publication (03/03/2020)
Q :
Can I Use My Debit Card Abroad?
Yes, you can use your card anywhere globally. Your HSSCU debit card is accepted anywhere the Mastercard® acceptance mark is displayed. Please note, foreign exchange fees and charges are applied should the transaction take place outside of the Eurozone.
Q :
I Have a Query About My Debit Card Authorisations, Who Do I Contact?
For any queries about your debit card authorisations, please call Credit Union Card Services on +3531 69 33 333. The Customer Services line is open 24 hours a day, 7 days a week. Calls are charged at your standard network rate. Calls from mobiles may be higher.
Q :
Who Do I Call if I Forgot My Debit Card PIN?
If you forgot the PIN for your HSSCU debit card, please call Credit Union Card Services +3531 69 33 333. The Customer Services line is open 24 hours a day, 7 days a week. Calls are charged at your standard network rate. Calls from mobiles may be higher.
Q :
Can I Change the PIN on My Debit Card?
Yes! You can change your HSSCU debit card PIN at most ATM machines. All you need is to have your card available and to enter your existing PIN. Then follow the instructions to change to something more memorable to you.
If you have forgotten your PIN, call Credit Union Card Services on +3531 69 33 333.
If you have forgotten your PIN, call Credit Union Card Services on +3531 69 33 333.
Q :
How Do I Report a Lost/Stolen or Damaged Debit Card?
To report a lost/stolen or damaged debit card, please call Credit Union Card Services on +3531 69 33 333. The Customer Services line is open 24 hours a day, 7 days a week. Calls are charged at your standard network rate. Calls from mobiles may be higher.
- Please note:
- Should your card be lost or stolen, it will be cancelled immediately. A new card and PIN will then be issued at your request.
- Should your card be damaged, it will be cancelled. A new card will be issued to you within 7-10 working days.
Q :
Can I Shop Online with My HSSCU Debit Card?
Yes! You can shop at participating websites using your Mastercard® debit card card. Mastercard SecureCode is a free service that provides cardholders with additional security and peace of mind when shopping online. During your online checkout process, you may be asked to register for the Mastercard SecureCode service.
Please remember to only use your card on secure websites.
Please remember to only use your card on secure websites.
Q :
What Balance does My Debit Card Withdraw from?
Your HSSCU debit card withdraws from your HSSCU current account balance only.
Q :
I Already Have an IBAN to Pay My Loan. Is this the Same IBAN as My Current Account?
- No. There are separate IBANs for general HSSCU (loan and shares) and your HSSCU Current Account.
- Your Current Account IBAN is on your current cccount welcome letter, which is sent when your current account is setup. This IBAN is also available online.
Q :
Can I Use Payroll Deduction and Transfer the Remainder of My Salary to My Current Account?
Yes, you can! In order to do so:
- You can keep (or set up) your regular payments as payroll deduction (loan repayments, savings/shares, etc.)
- You can separately have the rest your salary paid into your current account for your normal account usage